I cannot sign in on my other device!

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If you cannot sign in to Gneo on your other device, it may be that you used an incorrect email address or different password when you first created your account.

To determine whether you used an incorrect email address, please check if you received a 'Welcome to Cloud Gneo’ email from hello@gneo.co to confirm your Gneo account. 

If you did not receive this email, then you have signed up with an incorrect email address and will need to transfer your notebooks and tasks to a new account with the correct email address. We cannot transfer your data between accounts for you.

If you did receive this email it may be that you need to update your password as you could have typed this incorrectly when you signed up on your first device. 

To re-set your password, go to Settings in Gneo (tap once on the middle button and Settings in on the top right), and scroll down to your Cloud Gneo. Tap on your account name/email and click on 'Logout'.

When you have logged out, you will be taken back to the login screen. From here, you can select 'Forgot your password?', enter your email address to be sent a link to re-set your password.

Gneo-Resetting-Password



If none of the above helps, please check details here, or drop us an email.

GNEO SUPPORT

Always check the FAQs before submitting your problem. If you still cannot find the answer, try asking your fellow Gneo users. They are incredibly helpful.

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